Parade rest at Finn’s Camera

Olympus OM-1 Image 2012 Olympus Corporation

Olympus OM-1
Image 2012 Olympus Corporation

Yes, I was in my high school photography club.  Of course, this was back when being a photographer meant using film cameras and processing and enlarging their own prints.  Early on in high school I recognized the power of the camera.  The power was not so much in the camera’s ability to record a moment in time but rather in its ability to get me out of class and serve as a universal hall pass under the guise of “getting pictures for the yearbook.” I successfully used this ruse for four full years.

I was introduced to the photo club by Steve D, a class mate that I met at new student orientation. He was already an avid photographer and had recently become a member of the photo club.  More importantly, he was the one that taught me about the power of the camera.  With Steve’s guidance, I was soon in the good graces of the faculty advisor for the photo club which gave me access to the school’s aging Rolleicord TLRs and Asahi cameras and the photo darkroom during my study hall.

Continue reading

Great serve at the soft serve

Dairy Queen sign

(Taking the time to read this post will renew your faith in customer service.)

With six hours of driving and at least one lengthy stop ahead of us, we were on the road at 5 am.  That meant we were out of bed and moving at 3:45 am. While I am a morning person, 3:45 a.m. is early by anyones standards. In the rush to get on the road, I sometimes forget things and today was no different.

About an hour into the drive and well clear of Portland, we realized we forgot something. Going back would mean losing at least an extra two hours and include the likelihood of getting stuck in the Portland morning rush hour.

The item would be replaced in route.

Continue reading

Leon Leonwood got it right

Bean

I received a mail-order catalog yesterday, a common occurrence in my home.  Like most homes,  catalogs make their way quickly to the recycling bin.  Some unopened, others just skimmed and a select few actually read.

The third page of L. L. Bean’s “The Spring Collection” catalog caught my attention and reminded me why I admire them as a retailer.  The page contained a quotation from L. L..

“L. L. himself always said that he didn’t consider a sale complete ‘until goods are worn out and the customer is still satisfied.'”

He got it right.

In retail history

Saks Fifth Avenue Designed by Starrett & van Vleck Photo by David Shankbone

Saks Fifth Avenue Designed by Starrett & van Vleck Photo by David Shankbone

Lord & Taylor opens their flagship Fifth Ave store in New York City. Founded in 1826, Lord & Taylor is the oldest luxury department store in North America and is a subsidiary of the oldest commercial corporation in North America, the Hudson’s Bay Company, itself founded in 1670.

The building was designed by Starrett & van Vleck which specialized in the design of department stores in the early 20th century.  The store is the first of many renowned 5th Avenue retailers that would soon include the likes of Saks 5th Avenue, FAO Schwarz, Bergdorf Goodman and many other luxury brands.

Snow Peak -outdoor lifestyle creator

For those of you that are not aware of the brand, Snow Peak produces and sells premium outdoor and outdoor lifestyle products. The company was founded in 1958 by mountaineer Yukio Yamai.  Dissatisfied with existing equipment, Yamai started the company to create superior outdoor gear. Snow Peak opened this Portland store in 2013 “…to connect American consumers to products beyond Snow Peak’s well-known titanium cups…” (D.K.Row The Oregonian 3/29/2013)

Continue reading

Just one of the reasons they are so successful

Version 2

Apple has wonderful stores and great product and many companies share these traits.  What sets them apart from many is their service.

January 2nd.  5 minutes before opening. 28 degrees. 25 mph wind. While the rest of the staff is being briefed on the day, two Apple employees are out in front of the store already serving the growing crowd.

That is service.