“If we don’t take care of our customers, someone else will.” -Anonymous

Most people think “selling” is the same as “talking”. But the most effective salespeople know that listening is the most important part of their job. – Roy Bartell

“One of the greatest gifts you can give to anyone is the gift of attention.” -Jim Rohn

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton, Founder of Wal-Mart

“The goal as a company is to have customer service that is not just the best but legendary.” -Sam Walton, Founder of Wal-Mart

“Good service is good business.” -Siebel Ad

“It is not the employer who pays the wages.  Employers only handle the money.  It is the customer who pays the wages.” -Henry Ford

“Consumers are statistics. Customers are people.” -Stanley Marcus

“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” -Lauren Freedman

“Your most unhappy customers are your greatest source of learning.” -Bill Gates, Founder of Microsoft

“It is not necessary to do extraordinary things to get extraordinary results.” -Warren Buffett

“Make a customer not a sale.” -Katherine Barchetti

“Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” -Mark Cuban

“Customers may forget what you said but they’ll never forget how you made them feel.” -Anonymous

“Customer service represents the heart of a brand in the hearts of its customers.” -Kate Nasser, The People-Skills Coach

“A man without a smiling face must not open a shop.” -Chinese Proverb

“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” -Chip Bell

“Go beyond merely communicating to ‘connecting’ with people.” -Jerry Buckner

“Customers don’t expect you to be perfect.  They do expect you to fix things when they go wrong.” -Donald Porter

“Every brand isn’t for everybody, and everybody isn’t for every brand.” – Liz Lange

“Customer service is an opportunity to exceed your customer’s expectations.” -John Jantsch, President at Duct Tape Marketing

“I am the world’s worst salesman, therefore, I must make it easy for people to buy.” -F.W. Woolworth

“Every great business is built on friendship.” -JC Penney

“I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.” – Estée Lauder

“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards

“The longer you wait, the harder it is to produce outstanding customer service.” -William H. Davidow

“Get closer to your customer.  So close, in fact, that the  you tell them what they need well before they realize it themselves.” -Steve Jobs

“A customer service apology is stronger with a personal touch.” -Shep Hyken

“No sale is really complete until the product is worn out and the customer is satisfied.” -L.L. Bean

“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.” -Leon Gorman

“You are serving a customer, not a life sentence. Learn how to enjoy your work.” -Laurie McIntosh

“Your job is to make the person leave happy.” Jon Pepper, Co-founder of Boloco

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” -Kevin Stirtz

“Here is a simple but powerful rule: always give people more than what they expect to get.” -Nelson Boswell

“If you don’t genuinely like your customers, chances are they won’t buy.” -Tom Watson, former CEO of IBM

“Customer service is not a department, it is an attitude.” -Anonymous

“if you’re not serving the customer, your job is to be serving someone who is.” -Jan Carlzon, former CEO of SAP

“It used to be that people needed products to survive. Now products need people to survive.” – Nicholas Johnson

“Stop selling. Start helping.” – Zig Ziglar

“Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” –  Zig Ziglar

“The best way to find yourself is to lose yourself in the service to others.” -Mahatma Ghandi

“Business is like riding a bicycle. Either you keep moving or you fall down.” – Frank Lloyd Wright

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” -Richard Branson

 

If you have a favorite customer service quotation that you feel should be added, send it to me at stevekittel@mac.com