The projected 100,000+ people across Canada calling for climate action will be joined by the employees of Mountain Equipment Coop. I applaud MEC’s support for the environment and their employees.
When Retailers Do It Right
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Category Archives: Store I Admire
A Nice Touch – Williams-Sonoma
While purchasing a new piece of cookware at William-Sonoma, I was invited to join their rewards program, The Key. The cashier turned to another employee and asked how to enroll the person on the register so that the customer does not have to go through the hassle of using the small and glitchy keypad. ANT
A Nice Touch – Filson
Strolling through the Pearl District in Portland the other day, I wandered into the Filson store. Upon entry, I heard Lynyrd Skynyrd playing (vinyl on the in-store turntable and was greeted warmly by one of the sales people. She then offered me a beer! ANT
A Nice Touch – Williams-Sonoma
I stopped by WIlliams-Sonoma on Sunday to make a purchase. After the transaction, the cashier bagged my item then stopped around from behind the counter to hand me my bag. ANT.
Lord and Taylor’s Flagship in NYC Goes Dark
Lord & Taylor, one of New York City’s oldest and iconic department stores, has closed up shop after 104 years.
On opening day in 1914, 75000 customers streamed through their front doors. The amenities of the store included several restaurants, separate roof top lunch rooms for male and female associates, a doctor and dentist office, gymnasium and a concert hall with a built-in pipe organ.
WeWork will be the new tenant.
Muji in PDX
Muji of Japan recently opened a store in a storied retail location. The store is located in the 100 year old Meier & Frank building in downtown Portland returning a “department store” to this respected storefront.
The name is derived from Mujirushi (no-brand) Ryōhin (quality goods), Muji is noted by its design minimalism, emphasis on recycling, avoidance of waste in production and packaging, and no-logo or “no-brand” policy.
Inventory includes men’s and women’s clothing, home furnishings, food and stationary items. Also included in the store is a coffee shop and an alteration center.
PDX
Gallery
This gallery contains 24 photos.
Dressing Room Rich Environment
Often times customers are limited by the number and availability of dressing rooms. So I had to chuckle when I stopped in a Book Warehouse recently. The bookstore had FIVE dressing rooms and nothing to try on. I think a marketing opportunity for the store would be to put up fliers in dressing room lines of other stores in the mall saying “Come for our dressing rooms and stay for our books.”
It’s magical
It had been some time since I had visited a Disney Store so when I passed by one the other day I had to stop in.
I wandered through the store checking out how the Star Wars brand has been woven into the Disney merchandising, listening in on customer interactions and observing the joy that the customers exhibited in visiting a little slice of the happiest place on Earth. Finally, I ended my explorations at the back of the store drawn towards a small crowd gathered there. There were a dozen people around plush mountain watching the video wall on the back of the store.
Customer Service???
A neon sign outside of a Portland restaurant. You have to appreciate their honesty.
The Observant Customer 