Is it coaching?

img_1763I was straightening up my workspace this morning and ran across a sample of a coaching log.  The log had been developed by an experienced and talented store manager working for the company I worked at many years.

It was well produced with 50 pages to record when a manager coached an employee. I really liked the playbook and I hope that it improved coaching for the managers and their employees.  Perhaps it lead to better sales, improved service or more effective and efficient employees.

This was not the only coaching log that I saw while I working  in retail management and training.  In fact, I probably saw 50 different versions over the years.  But this one was a good one.

The reason why I bring this up is that it has been my experience that there is no correlation between good coaching  and the use of a coaching log.

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1 in 27

A recent survey reported that in 2016, 1 out of every 27 employees was apprehended for stealing from their employers.  2016 Retail Theft from CSA

Here is a link to the survey. 29th Annual Retail Theft Survey

There are some amazing facts in these articles.  But what it left me wondering was how many of these employees fully intended to steal from the company when they were hired? Or how many got the jobs simply to steal from the retailers?  Is there something during the hiring process that can be done to weed these people out (that is legal and ethical)?

I wish I had some answers, but I don’t.  But this is something to consider when you do your next hiring.

Interesting partnership

Looks like New Balance is lending some credibility to J. Crew’s fitness line.

Interesting Mash-up

Saw this window at the Woodburn Outlet Malls.  Interesting?  When I think of premium leather goods, my mind is not immediately drawn to Disney.

More closures

from a recently closed Macy’s in PDX

There was some said news for retail brick & mortar the past week.

“RadioShack suddenly closed more than 1,000 stores — and now only a handful remain.”

RadioShack suddenly closed over 1000 stores over the weekend.

In its heyday, RadioShack was the place to go for replacement batteries, television antennas, electronics parts, HAM radios and electronic toys.  But like many of its no longer relevant products, the chain looks to be near the end of its 96 year run.

“At its peak, RadioShack had more than 7,300 locations across the US and boasted that it had a store within 3 miles of 95% of American consumers.” -Business Insider

“Payless Shoe Source to close more than 800 stores in total”

When Payless originally filed for Chapter 11 in April, they announced plans to close about 5400 locations.  The list of planned shuttered stores has now been expanded to over 800.