About skittel

I am the primary blogger for The Observant Customer with over 25 years of experience in providing, managing and training retail customer service.

It’s in my blood.

Ralph & Rachel Kittel behind the counter

Some of my earliest memories are of retail. Or more specifically, the general store that my grandparents owned in Forest, WI.  My grandfather Ralph passed away in 1967 and they had sold the store several years earlier, so my memories are vague at best since I would have been less than 5 years old.  It was a cold water building with an outhouse out back but to me it was the most amazing place.