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About skittel

I blog, therefor I am. For Selling the Outdoors and The Observant Customer with over 25 years of experience in providing, managing and training outdoor retail customer service.

More closures

from a recently closed Macy’s in PDX

There was some said news for retail brick & mortar the past week.

“RadioShack suddenly closed more than 1,000 stores — and now only a handful remain.”

RadioShack suddenly closed over 1000 stores over the weekend.

In its heyday, RadioShack was the place to go for replacement batteries, television antennas, electronics parts, HAM radios and electronic toys.  But like many of its no longer relevant products, the chain looks to be near the end of its 96 year run.

“At its peak, RadioShack had more than 7,300 locations across the US and boasted that it had a store within 3 miles of 95% of American consumers.” -Business Insider

“Payless Shoe Source to close more than 800 stores in total”

When Payless originally filed for Chapter 11 in April, they announced plans to close about 5400 locations.  The list of planned shuttered stores has now been expanded to over 800.

 

Uneek to say the least

Keen’s Uneek Sandals available from a vending machine outside of the PDX Corporate offices and their flagship Keen Garage.

Food for thought

While we may not be witnessing the death of retail, we are seeing some significant shifts.  Consider these facts recently reported by Hayley Peterson in her Business Insider article, “An American jobs threat worse than coal is coming to your hometown”

  • According to government data, general-merchandise stores like Macy’s and Sears have bled about 89,000 jobs since October — more than the total number of people employed by the US coal industry, which Trump repeatedly pledged to revive both on the campaign trail and in office.
  • Since 2001, department stores alone have lost half a million jobs. The coal industry, by comparison, has lost about 22,000 jobs in the same period.
  • Retailers have announced more than 3200 store closures so far this year, and Credit Suisse analysts expect that number to grow to more than 8,600 before the end of the year. For comparison, 6,163 stores shut down in 2008 — the worst year for closures on record.
  • Sears employees have also been stripped of their employee discount, which gave them 10% to 20% off products at Sears and Kmart. The company replaced the discount program this year with a system that awards 20% back in “points” that can be applied to future purchases. The points expire after 60 days.

Store closures, bankruptcy, contractions, lay-offs, reduced hours/benefits; these make you wonder about our industry.

It’s magical

Disney storefront

It had been some time since I had visited a Disney Store so when I passed by one the other day I had to stop in.

I wandered through the store checking out how the Star Wars brand has been woven into the Disney merchandising, listening in on customer interactions and observing the joy that the customers exhibited in visiting a little slice of the happiest place on Earth.  Finally, I ended my explorations at the back of the store drawn towards a small crowd gathered there.  There were a dozen people around plush mountain watching the video wall on the back of the store.

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The Ledge & Yeti’s Lair -Klamath Falls, OR

One of the joys of a good road trip is getting well away from the interstates and onto the blue highways of William Least-Heat Moon fame. It is on just such roads that my wife and I found ourselves on a recent trip to Death Valley.

Klamath Grill (highly recommended for breakfast or lunch)

Klamath Grill (highly recommended for breakfast or lunch)

As we drove through southern Oregon, the clock was approaching lunchtime and we were beginning to feel a bit hungry when we heard a radio ad for the Klamath Grill on Main Street in Klamath Falls.  The ad made it sound like a great local place to stop for lunch. We were not disappointed.

This breakfast and lunch spot serves up a nice variety of diner favorites along with some chef specialities such as Swedish Pancakes, Dutch Babies and a Cranberry Club Sandwich.

Waiting for my Huevos con Chorizo to arrive, I picked up a table topper to read.  Anyone who has eaten at a small town diner might recognize these simple booklets with local history, bad jokes, trivia and area advertisements to read while waiting for your food.

As I was reading through the booklet, I ran across a reference to the “only solar-powered outdoor store in the US”, The Ledge.  Checking my phone, I discovered the store was only several blocks from the diner. So we decided we would walk over to the store and take a look around before heading on to Tule Lake and Susanville.

The Ledge

The Ledge

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I sent him away

He was timid, reserved and soft-spoken.  We have all run across this type of customer before.  It’s challenging to get them to warm up to you, they can be slow to offer information and they can even be hard to hear.

I greeted him and asked him what brought him into the store today.  A rather defensive “I just came in to look” was his response.  So I told him to look around and that I would check back in a few minutes if he ran across any questions and then I set off to help others who had just entered the store.

As I circled back to him after a few minutes, it was clear to me that he that he truly was looking for something specific as he studied the hang tags and pulled garments off racks to look at. It seems that he had needed some time to decompress and check things out on his own terms when he first entered our store.  I re-approached him.

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