I was in a favorite cooking store today looking at all sorts of things that I did not need but some how felt I could not live without. It is part of the attraction of this store. While there, I had the opportunity to listened in on a conversation between a customer and a salesperson about cookware. As they approached the fixture the customer said, “This is the type of Calphalon I use” mispronouncing the brand in the process.
“It’s Calphalon” the employee stated rather emphatically while using the common pronunciation. I was a bit stunned by the strong correction coming from the clerk and anyone could see the annoyance on the customer’s face at being corrected. I thought to myself that the clerk did not need to correct the customers pronunciation and the correction did not move the service forward.