Stopped by my area Dick’s Sporting Goods where I found a deeply discounted shirt that I could not pass up. This is the time of year when stores can be busy and lines can be long. That certainly was the case at Dick’s.
When I arrived at the checkout there were 12 customers in front of me when I glanced at my watch and wondered how long it would take to pay for the shirt. There were only two cashiers working and I debated whether I would wait in line or pass on the shirt. I decided to wait. I progressed through the line and finished paying for my shirt. Glancing at my watch, I realized that only four minutes had passed! That is a clearance rate that Wal-Mart would be proud of.
The cashiers definitely hustled. I was still treated friendly and professionally. They still took the time to check if I was a member of their loyalty club (I am). And they still promoted their fundraising program to fund kid’s sports ( donated $5 on a $25 purchase.
Being quick, friendly and efficient is always important at our registers. At the Holidays, this is particularly important. Well done, Dick’s Sporting Goods.
This time from Baskin-Robbins.
Speaking of brand impressions…I spotted these door pulls near the REI I visited in the previous post.
On a recent visit to an REI store, I ran across this interesting display.
The man who changed the way we buy furniture passed away this weekend. Ingvar Kamprad, who started IKEA in 1943, was 91.
A Neighborhood Branch Open until 6pm on Saturday.
The Observant Customer 