About skittel

I am the primary blogger for The Observant Customer with over 25 years of experience in providing, managing and training retail customer service.

Tis the season to hustle

Stopped by my area Dick’s Sporting Goods where I found a deeply discounted shirt that I could not pass up.  This is the time of year when stores can be busy and lines can be long.  That certainly was the case at Dick’s.

When I arrived at the checkout there were 12 customers in front of me when I glanced at my watch and wondered how long it would take to pay for the shirt. There were only two cashiers working and I debated whether I would wait in line or pass on the shirt.  I decided to wait.  I progressed through the line and finished paying for my shirt.  Glancing at my watch, I realized that only four minutes had passed!  That is a clearance rate that Wal-Mart would be proud of.

The cashiers definitely hustled.  I was still treated friendly and professionally.  They still took the time to check if I was a member of their loyalty club (I am). And they still promoted their fundraising program to fund kid’s sports ( donated $5 on a $25 purchase.

Being quick, friendly and efficient is always important at our registers.  At the Holidays, this is particularly important.  Well done, Dick’s Sporting Goods.

It’s in my blood.

Ralph & Rachel Kittel behind the counter

Some of my earliest memories are of retail. Or more specifically, the general store that my grandparents owned in Forest, WI.  My grandfather Ralph passed away in 1967 and they had sold the store several years earlier, so my memories are vague at best since I would have been less than 5 years old.  It was a cold water building with an outhouse out back but to me it was the most amazing place.