The Greeting Part 1: That one didn’t count!

The non-greeting

I was out doing some shopping the other day and went to our local outlet mall looking for a pair of athletic pants.  They are nothing more than fancy, dressy sweat pants but they are comfortable and as a matter of fact I was wearing a pair when I went into their makers store.

Image result for nike swoosh

I was greeted warmly by the greeter/security at the front of the store as I continued into the store looking for the pants.  There was an employee wandering in my general direction.  As he passed, without making eye contact or slowing down, he asked if I was doing okay. Without hearing my response, he continued on his way.

All I wanted to know was if they had the pants I was wearing in stock and where they might be located.  A transactional customer that was looking to make a quick purchase. Easy money.  But this employee did not have the inclination to greet me in a proper fashion.  In fact, I bet that if you had asked him, he would have said that he had properly greeted me and that I did not need any help.  I would like to think that he had been trained to greet customers as part of his on-boarding.  But his greeting did not count.  Other than giving him the peace of mind that he had greeted me, it was completely ineffective.

( I soon found what I was looking for and quickly made my purchase.)

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