“Is that a return?”

 

return keyMaking a return is not something that most people look forward to at a retail store. Making a return means that you failed at your earlier attempt to successfully buy something.  Maybe it didn’t meet your needs, it was the wrong size or color, it did not fit or you just didn’t like it.  Making the return is usually inconvenient and certainly takes time and effort.  So, why do stores make it worse than it has to be?

Continue reading