Category Archives: Service recovery

Back in 3 minutes

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Stopwatch_AMy wife and I were out at one of our favorite local bicycle shops on the quest for the perfect bicycle helmet for my wife’s commute.  While perusing the vast selection, several salespeople approached us offering help.  But since we were not ready for help, we politely declined.

As each turned to leave, they mentioned that there was more sizes and colors available in the basement stock area that they would be happy to retrieve for us.

After trying on dozens of helmets, the choice was narrowed down to one.  Unfortunately, the desired helmet in the size and the color we wanted was not on the shelf.  Now instead of approaching us, we went in search of a salesperson.  We quickly found one.

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Not so much as a smile – Part 2

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IMG_0909While having my bad experience in the bookstore two days ago, I spotted a travel book that looked interesting but that I decided to take a pass on.  Once I got home, I realized that the book would have been a welcome addition to my travel library and I decided I should go ahead and buy it.  This called for a return to the scene of the crime.

So yesterday I stopped back at the bookstore while I was out running some errands.  The plan was to run in, grab the book and be on my way.

The store was quiet when I went in.  I found the book quickly and headed towards the registers.  Just like the day before, I was greeted by great spring weather framed by the front windows and two cashiers having a friendly conversation.  Luckily my cashier from the day before was not one of them.

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Iffy Swiffer – Part II

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Version 2

It seemed only fitting that, unlike the sunny day when I went in to buy my Swiffer Wet Jet, the day I went back to return it,  was rainy and cold.  I generally do not like returning products (even though the store was at fault in this situation).  Maybe that’s because making a return reminds me that I failed at my first attempt at a purchase.

I was prepared for the worst given how many stores deal with returns.

When I walked back into the store, I was relieved to see my cashier from yesterday was working and thankful that the store was quiet. Figuring that I could make the exchange process simpler, I went to see if the store had gotten more Wet Jets in in the previous 22 hours.

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Iffy Swiffer – Part I

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Version 2

It was such a gorgeous day and I had a few errands to run and since the weather was nice, I decided to walk and not take the car. One of the errands was to pick up a Swiffer Wet Jet for spot cleaning around the house.

I thoroughly enjoyed the first sunny weather we have had in a while as I spent 20 minutes walking to the store.

When I got to my neighborhood drug store, I was pleased to see that they carried the Swiffer Wet Jet and that they had one remaining in stock. Grabbing the last Wet Jet and a few other items, I headed towards the cash registers. There, a friendly and attentive cashier rang up my purchases quickly and efficiently while chatting with me about her plans for the Super Bowl. She even made sure that my purchases would be applied to my frequent shoppers account.

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