TMI

Reliable gas stoves

Looking for some exercise and fresh air, I grabbed my phone and ear buds and headed out for a walk yesterday afternoon. Rain was threatening so I planned my route to take me past my neighborhood shopping mall.  That way if it rains, I could duck inside and still stretch my legs.

As light rain began, I headed towards the mall. As usual, my stroll included my favorite stops at a sporting goods store, a book store, a computer store and an electronics and appliance store.  The first three are locally owned and the last is a nation-wide chain.  And as always I took the opportunity to watch the retail customer service.  I did not have to look hard for today’s post.

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Parade rest at Finn’s Camera

Olympus OM-1 Image 2012 Olympus Corporation

Olympus OM-1
Image 2012 Olympus Corporation

Yes, I was in my high school photography club.  Of course, this was back when being a photographer meant using film cameras and processing and enlarging their own prints.  Early on in high school I recognized the power of the camera.  The power was not so much in the camera’s ability to record a moment in time but rather in its ability to get me out of class and serve as a universal hall pass under the guise of “getting pictures for the yearbook.” I successfully used this ruse for four full years.

I was introduced to the photo club by Steve D, a class mate that I met at new student orientation. He was already an avid photographer and had recently become a member of the photo club.  More importantly, he was the one that taught me about the power of the camera.  With Steve’s guidance, I was soon in the good graces of the faculty advisor for the photo club which gave me access to the school’s aging Rolleicord TLRs and Asahi cameras and the photo darkroom during my study hall.

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Recommended reading – Why We Buy

Note: This is one of the many books that shaped my experience in retail. From time to time, I will recommend other titles that influenced me.

 

In 1999, I had just left eleven years on the retail floor behind and entered the corporate world of retailing when I took a position as a Training & Development Specialist for a major retailer.

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Great serve at the soft serve

Dairy Queen sign

(Taking the time to read this post will renew your faith in customer service.)

With six hours of driving and at least one lengthy stop ahead of us, we were on the road at 5 am.  That meant we were out of bed and moving at 3:45 am. While I am a morning person, 3:45 a.m. is early by anyones standards. In the rush to get on the road, I sometimes forget things and today was no different.

About an hour into the drive and well clear of Portland, we realized we forgot something. Going back would mean losing at least an extra two hours and include the likelihood of getting stuck in the Portland morning rush hour.

The item would be replaced in route.

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An innings worth of strikes

Version 2

My wife and I went to our local bike shop to do some browsing. (Yes, some customers do just want to look around.) Entering the shop, we walked right into the middle of a very excited conversation with one voice louder than all others. Looking around, I discovered the voice belonged to an overly friendly employee that had obviously trapped a helpless customer. With his purchases clasped tightly in his hand and his bike lights already blazing and flashing, the customer was trying to inch towards the door while the employee continued to regale him with wild tales of his own recent bicycling adventures. The employee was talking so loudly; it appeared he missed the day in kindergarten when they teach about the difference between your indoor and outdoor voice as his carried clearly throughout the relatively small store.

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DMV, DEQ, VIP, OMG

Version 2

(This is not a rant, well, not a bad rant anyway.”)

I have yet to meet a car owner that does not dread receiving a letter with “Department of Motor Vehicles” as the return address. Just the thought of license renewals, surly government employees, emission checks, waiting for numbers to be called and getting your mug shot, sorry, license photo taken strikes fear in the hearts of many. It was with trepidation that I opened the envelope informing me that one of the cars needed its registration renewed.

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In retail history

Saks Fifth Avenue Designed by Starrett & van Vleck Photo by David Shankbone

Saks Fifth Avenue Designed by Starrett & van Vleck Photo by David Shankbone

Lord & Taylor opens their flagship Fifth Ave store in New York City. Founded in 1826, Lord & Taylor is the oldest luxury department store in North America and is a subsidiary of the oldest commercial corporation in North America, the Hudson’s Bay Company, itself founded in 1670.

The building was designed by Starrett & van Vleck which specialized in the design of department stores in the early 20th century.  The store is the first of many renowned 5th Avenue retailers that would soon include the likes of Saks 5th Avenue, FAO Schwarz, Bergdorf Goodman and many other luxury brands.

Did they hear you?

Version 2

Getting two flat tires on the commute home is a rare occurrence but that is what happened to my wife recently. The current tires had given her many miles of good service and were due to be replaced so she asked me if I wanted to go with her to our neighborhood bike shop to pick up some new tires. We both headed out since I rarely pass up a chance to check out the latest bike equipment.

We knew the store stocks a particular tire she likes since we have bought them their before.  She really loves the tires because they have reflective sidewalls, important for early morning commuters. In fact, reflective sidewalls have become so important to her that they have become the standard for any commuter bike tires.

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In retail history

The Woolworth's store at 3rd & Pike in downtown Seattle in 1986. Photo by Steve Morgan, Portland.

The Woolworth’s store at 3rd & Pike in downtown Seattle in 1986. Photo by Steve Morgan, Portland.

On February 22, 1879, Frank Winfield Woolworth opens his first store the Woolworth’s Great Five Cent Store in Utica, NY. Largely credited as being the first five and dime store, Woolworth offered discounted product at a fixed price. While the store got off to a successful start, Frank closed the doors of his first store in May, 1878.  He would try again.

In retail history

from the Department Store Museum website

from the Department Store Museum website

On February 14th, 1865, Abraham Abraham and Joseph Wechler partnered to open Wechler & Abraham at 297 Fulton Street in Brooklyn, New York.  The store became Abraham & Strauss in 1893 and at its height, provided the utmost in white glove treatment. Uniformed elevator operators whisked patrons between floors and patrons parked their horse-drawn carriages in an underground parking garage.  Departments include fine furs, gourmet food center, stamp & coin shop, wig bar, beauty salon, art gallery and restaurant. In 1929, A&S, Bloomingdales, Filene’s of Boston, Shilito’s and F&R Lazarus & Co combine forming the Federated Department Stores.  In 1995, the Abraham & Strauss rebrand themselves as the more popular Macy’s.