I sent him away

He was timid, reserved and soft-spoken.  We have all run across this type of customer before.  It’s challenging to get them to warm up to you, they can be slow to offer information and they can even be hard to hear.

I greeted him and asked him what brought him into the store today.  A rather defensive “I just came in to look” was his response.  So I told him to look around and that I would check back in a few minutes if he ran across any questions and then I set off to help others who had just entered the store.

As I circled back to him after a few minutes, it was clear to me that he that he truly was looking for something specific as he studied the hang tags and pulled garments off racks to look at. It seems that he had needed some time to decompress and check things out on his own terms when he first entered our store.  I re-approached him.

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