I stopped by a local shop the other day.  I was in a hurry and just needed to pick up one thing.  Grabbing the item, I headed to the registers.

Along the way, I overheard a customer talking with a salesperson.

“It’s as if you didn’t hear anything that I’ve said!”

That is a phrase you never want to hear a customer say and I know that interaction had gone badly. I only wish that I hadn’t been in such a rush or I would have stopped to observe more.  I moved on to the registers and was quickly out the door.  As I was getting on my bicycle, I looked up to see the customer getting in his car and driving away; empty-handed.